MISSION SUPPORT

Operational Excellence
Support & Maintenance

Reliable support agreements for government IT infrastructure. We ensure mission continuity through proactive maintenance contracts, extended warranty options, and rapid replacement programs.

Pillar 1

Comprehensive Support Coverage

Downtime is not an option. Our extended support agreements provide access to manufacturer resolution for hardware and software issues, ensuring your systems remain supported throughout their lifecycle.

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Multi-Channel Access

Contracts include phone and portal support options.

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Secure Personnel

Support aligned with secure facility requirements.

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Response Guarantees

defined response times for critical hardware failures.

IT Help Desk Operations
Field Technician Support
Pillar 2

Field Maintenance Options

When remote support isn't enough, our maintenance contracts cover on-site repair and replacement. We facilitate the dispatch of certified technicians to handle physical hardware issues.

build Hardware Repair

Break/fix coverage for servers, workstations, and network gear.

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Next-business-day hardware shipment options.

security_update Pillar 3

Lifecycle Assurance

We proactively manage the health of your IT ecosystem. Our software assurance subscriptions ensure you always have access to the latest security updates and performance patches.

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Patch Access Critical security fixes.
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Tech Refresh Upgrade path planning.

Service Health

Agreement Status Active
Patch Availability Current
Renewal Date 365 Days

Service Standards

Our support offerings align with industry best practices.

Standard
Category
Service Level
Industry Best Practices
Service Management
Standardized Incident & Problem Resolution.
Patch Protocols
Patch Management
Timely vulnerability remediation updates.
Quality Management
Quality Assurance
Continuous improvement of support delivery.
Staff Qualifications
Personnel
Qualified Support Staff.
Maintenance Process
Maintenance
Controlled maintenance tools and procedures.

Contracting Support

Engage our support options easily through GSA MAS. We offer flexible support contracts tailored to your agency's operational tempo and security requirements.

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Support Contracts

Extended Warranty & Maintenance Agreements.

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Quality Guarantee

Performance-based contracting with clear metrics.

GSA MAS Contract
47QTCA19D00MM
Authorized Reseller / Distributor
CAGE Code
3F1Q4
UEI
LYXBWDHL4VR9
Business Size
check_circle Small Business

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  • Maryland, US, 5100 Buckeystown Pike, Suite 250, Frederick, 21704
  • Phone: 888 408 1222
  • Email: questions@affinityiq.com

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